Helpdesk plugin by RedmineUP extends Redmine to a new level: you will be able to convert any project in a complete Helpdesk system, like Zendesk or Freshdesk, and still integrated in your project management platform.

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Main functions
  • Convert Redmine tasks in Helpdesk tickets.
  • Automatically fetch emails from helpdesk mailbox.
  • Create as many helpdesk projects as you need.
  • Canned responses for usual answers.
  • Chat/mail widget.
  • Public ticket links.
  • Email rules to apply conditions to tickets.
  • SLA reports.
Positive
  • You can use Redmine for both helpdesk and project management simultaneously.
  • Automated acknowledgement of receipt, canned responses and email rules make agent life easier.
Negative
  • Incoming/outcoming mail server configuration is a bit difficult in certain cases.
  • A helpdesk log in admin area would be very useful.
RH Tip
  • Use the “email rules” feature to enroute tickets automatically.

Additional information

Brand

Function

License

Single license

Compatible browsers

Chrome, Edge, Firefox, IE10, IE11, Opera, Safari

Compatible with

Redmine 2.x, Redmine 3.x, Redmine 4.x

Support

Knowledge base, Support form, Well Documented

$299.00 $254.15

Helpdesk Plugin
  • Convert your Redmine projects in a Helpdesk system
  • Fetch emails and convert them in tickets
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Specification

Last Update:May 23, 2020
Relased:May 1, 2020
Brand Redmine UP
Function Helpdesk
License Single license
Compatible browsers Chrome Edge Firefox IE10 IE11 Opera Safari
Compatible with Redmine 2.x Redmine 3.x Redmine 4.x
Support Knowledge base Support form Well Documented