Helpdesk plugin by RedmineUP extends Redmine to a new level: you will be able to convert any project in a complete Helpdesk system, like Zendesk or Freshdesk, and still integrated in your project management platform.
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- Convert Redmine tasks in Helpdesk tickets.
- Automatically fetch emails from helpdesk mailbox.
- Create as many helpdesk projects as you need.
- Canned responses for usual answers.
- Chat/mail widget.
- Public ticket links.
- Email rules to apply conditions to tickets.
- SLA reports.
- You can use Redmine for both helpdesk and project management simultaneously.
- Automated acknowledgement of receipt, canned responses and email rules make agent life easier.
- Incoming/outcoming mail server configuration is a bit difficult in certain cases.
- A helpdesk log in admin area would be very useful.
- Use the “email rules” feature to enroute tickets automatically.